frequently asked questions

 


When I enter my eCentral username and password I get the following message: “Your login attempt was not successful.  Please try again.”  What should I do? 

Confirm that you are correctly entering your eCentral username (firstname.lastname) and password.

If you are unable to remember or experience difficulty using your eCentral username and password please contact:

ECC IT Helpdesk
Tele: 636-584-6738
Email: helpdesk@eastcentral.edu

 


What if one or more of my courses are not on the list, the system lists a course that I dropped, or a course is listed that I have never taken?

Not all courses are evaluated. Course evaluations may be open for different sessions. For example, if you are taking an 8wk course and a 16wk course, evaluations for the 16wk course may be a part of a session that is not available when you go to evaluate your 8wk course. You will receive an email announcement of course evaluation availability. 

Please do not evaluate a dropped course and do not evaluate a course you have never taken. No further action is required. 


The wrong instructor is listed for the course I am evaluating. 

Please click the Need Help? link and select Wrong Instructor Listed for a Course from the drop-down menu. Please provide the course and detailed instructor information in the comment box. 


What if I need to redo my evaluation because I evaluated the wrong course or the wrong instructor?

You may click the reset button next to a course to redo that course evaluation. You can only use the reset feature while the evaluation session is open. 

Or you may click the Need Help? link. Select I need to reset/resubmit an evaluation from the drop-down menu and give us the course information and instructor name for the evaluation you want to reset. We may need to reset the evaluation if there is more than one instructor for the course. A course evaluation can only be reset if the evaluation session is open.

Once an evaluation session has closed it may not be reopened for any reason.  


What should I do if I cannot complete the evaluation because I got stuck on one of the pages and could not go back or continue no matter what I clicked on? 

This is likely happening because you do not have cookies or JavaScript enabled in your web browser.

To enable JavaScript, go to http://support.microsoft.com/gp/howtoscript

To verify cookies are enabled, see http://www.google.com/cookies.html 


 Can my instructor see my results?  

NO! All student responses to evaluations are completely anonymous (unless you identify yourself within the comment box). Your eCentral username and password cannot be seen by instructors or administrators in association with your evaluation(s). 


 How will you use my username and password? 

The evaluation system uses your email address to send you evaluation announcements and reminders. Your student ID is used to validate your registration in the course you are evaluating. Your email address and student ID are not gathered in the evaluation, but stored in a separate database, and therefore, cannot be associated with the ratings or comments you make.  


 Can I get confirmation that I completed my evaluation(s)? 

YES! A confirmation email is automatically sent to your ECC email after the submission of a survey.

If you do not receive a confirmation email or need additional copies you can:

-  Click on the green checkmark next to the submitted evaluation on your Evaluations Dashboard and a confirmation email will be sent to your ECC email after submission of a survey.

-  Print your Evaluation Summary Page as proof of evaluation completion and submission.

 These options are no longer available once an evaluation session closes.   


Can I evaluate a course that is already closed? 

 NO. We cannot re-open an evaluation once it has closed. 


 What should I do if the evaluation site does not work? 

It may be the internet browser you are using. You may experience trouble accessing the site if you are using an outdated web browser.

Please try to access the site by using:

Mozilla Firefox version 18.0 or later

Microsoft Internet Explorer version 7.0 or later

Google Chrome version 23 or later 


What should I do if I have questions unrelated to instructor evaluations?

Contact your instructor or your school/institution. 


 

 If your question is not addressed by this FAQ, please click on the Need Help? tab

located at the top of your dashboard page to submit a Trouble Ticket.